Agile Coach

Your responsibilities:

• On-call covering Blocker incident according to SLA
• Perform priority problem impact assessments, assess active or potential business impacts, set appropriate priority, and escalate when needed
• Coordinate full incident management process
• Drive and perform root cause analysis and postmortem culture
• Provide input to automatize incident management process
• Communicate with the Business owner of services and ensure collaboration between incident management process and service
• Creation and keeping up to date support documentation How-to for «How-to»
• Improve and adjust Support Production Documentations space
• Improve and adjust Monitoring L1
• Provide reporting of BIs requests from stakeholders
• Follow SLO and SLA and continuously improve it
• Create, publish and maintain Known Errors proactively
• Track problem resolution tasks and document evidence of their completion.
• Reporting for abnormalities in the incident

Preferred qualification:

• Experience with monitoring tools (Zabbix, Prometheus, Grafana, Nagios, Dynatrace, AppDynamics)
• Strong troubleshooting skills, time-management, problem and conflict solving skills
• Analytical approach to data
• Understanding of core SRE approaches
• Experience with ITIL

Will be a plus:

• Technical background in Technical support
• Experience with logging tools (ELK stack: ElasticSearch, Logstash, Kibana, Filebeat)

We offer:

• International business career: work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Strong Raiffeisen community of highly professional and successful teams from different countries.
• Challenging WOW-projects: involvement into large-scale projects on product development, using modern engineering technologies, unique approach to encouraging customer-driven innovation.
• Comfortable and safe format of work: flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices with uninterruptible power supply and bomb shelters are provided to perform duties.
• Professional development: knowledge sharing with colleagues from abroad, development within the company, upskilling and reskilling opportunities, internal competitions. The possibility of obtaining a T-shaped expertise. Internal and external training programs. Corporate English courses. Soft skills trainings at our corporate L& D academy. Team building activities and involvement into social projects.
• Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, official employment. Mental and Physical health support: individual psychological sessions and lectures, -free online workouts, yoga.
• Stable income: competitive salary and bonuses for your efforts and contribution, rewards for participation in the referral program.

Responsibilities:

• Managing DevOps team, collaborating with multiple development teams
• Acting as a technical expert point for the DevOps team
• Creating an automated Deployment Pipeline to ship applications and infrastructure to production
• Troubleshooting issues and remove blockers with the pipeline to maintain the flow
• Providing environments
• Defining, controlling and task delegation
• Provisioning of new infrastructure components, monitoring processes, etc
• Upskilling DevOps team to self-resolve common issues
• Supporting the transformation of the company’s applications into a decoupled service-orientated architecture

Requirements:

• Strong understanding of CI/CD approaches
• Hands-on experience with cloud infrastructure provisioning and deployment on AWS; using services like Aurora, Lambda, ECS, EKS, RDS, ELB, EC2, S3, CloudFront, Route53, SES etc
• Hands-on experience with Jenkins (GitHub actions, GitLabCI or similar) in developing and maintaining CI/CD processes for applications deployed to a cloud
• Hands-on experience with Infrastructure as Code using automation tools/configuration management systems like Terraform or AWS CloudFormation
• Familiarity with logging and monitoring technologies such as Dynatrace, DataDog, Prometheus, AWS CloudWatch, ELK stack, PagerDuty and so on
• Good knowledge with Linux environments and automation scripting
• Strong knowledge of the best DevOps practices and methodologies
• English upper-intermediate and higher

We offer:

• International business career: work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Strong Raiffeisen community of highly professional and successful teams from different countries.
• Challenging WOW-projects: involvement into large-scale projects on product development, using modern engineering technologies, unique approach to encouraging customer-driven innovation.
• Comfortable and safe format of work: flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices with uninterruptible power supply and bomb shelters are provided to perform duties.
• Professional development: knowledge sharing with colleagues from abroad, development within the company, upskilling and reskilling opportunities, internal competitions. The possibility of obtaining a T-shaped expertise. Internal and external training programs. Corporate English courses. Soft skills trainings at our corporate L& D academy. Team building activities and involvement into social projects.
• Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, official employment. Mental and Physical health support: individual psychological sessions and lectures, -free online workouts, yoga.
• Stable income: competitive salary and bonuses for your efforts and contribution, rewards for participation in the referral program.

Your responsibilities:

• Delivers production solutions that scale, identifying automation points, and proposing ideas on how to improve efficiency
• Review ORACLE / Postgres SQL statements and guide developers with best practices how to interact with the database, for a high-scale production environment
• Maintain and administrating existing production ORACLE DBs
• Drive migration process on-prem ORACLE DBs to cloud based solution
• Delivers projects, design solutions, identifying potential issues, tradeoffs, and risks
• Improves documentation all around, either in application documentation, or in runbooks, explaining the why, not stopping with the what
• Improves the performance of the system by either making better use of resources, distributing load, or reducing the latency
• Process oriented driven, iterating with the existent or creating new ones
• Apply elevated testing practices to ensure smooth releases and changes

Preferred qualifications:

• 3+ years experience in managing SQL in a high traffic
• Experienced with Linux distributives (Red Hat, Ubuntu)
• Some experience with other database engines (PG_SQL, PL_SQL)
• Familiarity with PostgreSQL, Oracle DB
• Experience running SQL in a microservices architecture (Kubernetes)
• Experienced with migration from on-prem SQL solutions to cloud native services
• Strong problem solving and debugging skills
• Experience with scripting languages (eg. Bash, python)

Will be a plus

• Some experience working in cloud services any of (AWS, GCP, Azure, Digital Ocean)
• Strong understanding of SQL replication technologies
• Strong experience in SQL sharding and partitioning
• Excellent verbal and written communication skills
• Have knowledge in data warehousing and enterprise IT concepts
• Expirienced with MongoDB, ElasticSearch or any other NO_SQL databases, including their cloud implementation

We offer:

• International business career: work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Strong Raiffeisen community of highly professional and successful teams from different countries.
• Challenging WOW-projects: involvement into large-scale projects on product development, using modern engineering technologies, unique approach to encouraging customer-driven innovation.
• Comfortable and safe format of work: flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices with uninterruptible power supply and bomb shelters are provided to perform duties.
• Professional development: knowledge sharing with colleagues from abroad, development within the company, upskilling and reskilling opportunities, internal competitions. The possibility of obtaining a T-shaped expertise. Internal and external training programs. Corporate English courses. Soft skills trainings at our corporate L& D academy. Team building activities and involvement into social projects.
• Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, official employment. Mental and Physical health support: individual psychological sessions and lectures, -free online workouts, yoga.
• Stable income: competitive salary and bonuses for your efforts and contribution, rewards for participation in the referral program.